Last updated: 06 September 2026
These Terms & Conditions apply to the use of the Office4u website, quotation requests, custom-made office furniture orders, ready-stock product orders, delivery, installation, returns, warranty, and related services provided by Office4u.
Office4u is the trading brand of Alhazi Office Furniture Trading Co LLC, based in Dubai, United Arab Emirates. By using our website, requesting a quotation, approving an order, making payment, or purchasing from Office4u, you agree to the terms below.
1. Products and Services
Office4u supplies office furniture solutions across the UAE, including workstations, executive desks, manager desks, office chairs, meeting tables, reception desks, storage cabinets, filing cabinets, and other related office furniture products.
We provide both custom-made office furniture and ready-stock products, depending on the item, availability, material selection, and customer requirement.
2. Product Information and Images
We try to display product information, images, colours, materials, dimensions, and descriptions as accurately as possible. However, actual colours and finishes may look slightly different due to lighting, photography, screen settings, material batch variations, and production methods.
For custom-made furniture, the final product will be produced based on the approved quotation, selected material, size, colour, production sheet, and agreed specifications.
3. Quotations and Price Validity
Quotations issued by Office4u are valid for 7 days from the quotation date, unless another validity period is clearly mentioned in the quotation.
After the quotation validity period, prices may change due to material price changes, supplier price changes, stock availability, delivery location, quantity changes, or changes in customer requirements.
4. VAT and Pricing
Prices shown on the Office4u website are generally exclusive of VAT, unless clearly mentioned otherwise.
In official quotations, item prices are usually shown before VAT, and 5% VAT is added separately in the quotation total. The final payable amount will be shown in the quotation, including VAT where applicable.
5. Custom-Made Order Approval
For custom-made office furniture, customers must carefully review and approve the order details before production starts. This may include:
- Furniture model or design
- Size and dimensions
- Colour and material selection
- Quantity
- Price
- Delivery location
- Production timeline
- Installation requirement
For many custom-made orders, Office4u may provide a production sheet or shop drawing with details such as 3D rendered images, sizes, materials, quantity, and selected finishes. Customers should check these details carefully before approval.
Once the customer approves the quotation, production sheet, material, size, colour, and final details, Office4u will proceed based on the approved information.
6. Changes and Cancellation
Custom-made orders cannot be cancelled after approval and once production has started.
If a customer requests changes after approval, Office4u will review whether the change is possible. Additional charges and extra production time may apply depending on the stage of production and the type of change requested.
7. Measurements and Site Details
If the customer provides measurements, layout drawings, or site details, the customer is responsible for the accuracy of the information provided.
If Office4u visits the site and takes measurements, the furniture will be planned based on our site measurement and agreed details. However, customers should still inform us about any site restrictions, hidden conditions, access issues, power point locations, floor level issues, or building rules that may affect delivery or installation.
8. Payment Terms
Office4u accepts payment methods such as cash, bank transfer, card payment, payment link, and cheque, depending on the order type and approval.
For custom-made furniture orders above AED 10,000, we usually require 80% advance payment before production and 20% payment on delivery.
For custom-made furniture orders below AED 10,000, we usually require 100% advance payment before production.
For ready-stock products, including office chairs and available office furniture, we usually require 100% advance payment before delivery.
9. Delivery and Installation
Office4u provides delivery and installation support for office furniture orders across Dubai and other UAE locations, depending on the order value, location, product type, and order size.
Delivery charges may apply depending on the location, order value, furniture type, quantity, and installation requirement.
For custom-made office furniture, the normal production and delivery timeline is around 7–10 working days, depending on quantity, material, design, and production schedule.
For simple desks using standard materials and smaller quantities, faster delivery may be possible, sometimes within 3 days, depending on workload and approval.
For ready-stock items, including office chairs and available office furniture, delivery is usually arranged the next day after order approval and payment confirmation.
10. Customer Responsibility for Delivery Access
The customer must ensure that the delivery and installation location is ready and accessible. This includes arranging:
- Building security approval, if required
- Loading and unloading permission
- Parking or loading bay access
- Service lift or elevator access
- Clear pathway to the installation area
- Permission to work inside the premises
- Availability of authorised person at the site
If delivery or installation cannot be completed due to site access issues, building restrictions, unavailable lift access, wrong location details, or customer-side delay, additional delivery or installation charges may apply.
11. Delivery Inspection and Damage Reporting
Customers should inspect the furniture at the time of delivery and installation. If any visible damage, wrong item, or incorrect specification is noticed, it should be reported to the delivery/installation team immediately and mentioned before signing the delivery note.
If an issue is found after delivery, customers should report it to Office4u within 24 hours with clear photos or videos. Claims reported after the delivery note is signed as received in good condition may be difficult to verify, but manufacturing defects and warranty-related issues will be reviewed according to the warranty terms.
12. Returns and Exchange
Custom-made office furniture cannot be returned or exchanged after approval and production, unless there is damage, a manufacturing defect, or a wrong specification from our side.
Since custom-made furniture is produced based on approved size, colour, material, design, and customer requirement, customers should check all details carefully before confirming the order.
Ready-made office chairs can be returned within 24 hours only if the product is not opened from the carton box and is in original condition. Delivery charges are non-refundable.
13. Warranty
Office4u provides a 3-year limited warranty for office furniture and a 2-year mechanism warranty for office chairs.
Warranty coverage depends on the product type, normal usage, and warranty terms. The warranty may cover manufacturing defects in materials or workmanship under normal office use.
14. Warranty Exclusions
The warranty does not cover issues caused by:
- Normal wear and tear
- Misuse, abuse, or careless handling
- Water damage or moisture exposure
- Physical damage after delivery
- Use of wrong cleaning chemicals
- Moving, dismantling, or reinstalling by others
- Outdoor use or unsuitable environmental conditions
- Overloading drawers, cabinets, shelves, or tables
- Fabric, leather, mesh, or upholstery wear due to regular usage
- Damage caused by unauthorised repair or modification
15. Website Use
Customers and website visitors should use the Office4u website only for lawful purposes. Users must not misuse the website, attempt to damage the website, interfere with its security, submit false information, or use the website in a way that may affect Office4u or other users.
16. Intellectual Property
All website content, product images, text, branding, graphics, and design elements on the Office4u website are owned by or licensed to Office4u unless stated otherwise. They may not be copied, reproduced, or used for commercial purposes without written permission from Office4u.
17. Limitation of Responsibility
Office4u will make reasonable efforts to provide accurate product information, proper quotations, quality furniture, delivery, and installation support. However, Office4u is not responsible for delays or issues caused by events outside our control, including supplier delays, material unavailability, building access restrictions, customer-side delays, force majeure events, or government/building regulations.
18. Privacy
Customer information is handled according to our Privacy Policy. By using our website or submitting an enquiry, customers agree that Office4u may use the provided information to respond to enquiries, prepare quotations, process orders, arrange delivery, provide installation, and offer after-sales support.
19. Changes to These Terms
Office4u may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date.
20. Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates.
21. Contact Us
If you have any questions about these Terms & Conditions, quotations, orders, delivery, installation, returns, or warranty, you can contact us using the details below:
Office4u
Alhazi Office Furniture Trading Co LLC
WH#4, Mena Jabal Ali, Jabal Ali Industrial First, Dubai, United Arab Emirates
Phone / WhatsApp: +971 58 574 5782
Email: [email protected]